Frequently Asked Questions
Q: WILL GREAT BLUE HERON CASINO LIFT CAPACITY RESTRICTIONS?
As of this Monday, October 25, 2021, Great Blue Heron Casino is lifting capacity restrictions and will operate at 100% occupancy. You will soon enjoy the ease of finding your favourite game anywhere on the casino floor to amplify your experience!
Since reopening, we’ve welcomed back our guests with their health and safety being our top priority. We continue to follow the guidelines from Public Health to ensure all of our guests entering the gaming facility are fully vaccinated. Contact tracing and other health and safety protocols will remain in effect.
It’s time to get excited as your next chance to win awaits! Visit our website for updates as we continue to expand our dining offerings.
Q: WILL I BE REQUIRED TO PRESENT PROOF OF VACCINATION?
As of September 22, 2021, proof of full vaccination series in accordance with Public Health at least 14 days prior to date of entry and a photo ID will be required to enter Ontario Casinos, including all One Toronto Gaming properties – Casino Woodbine, Pickering Casino Resort, Great Blue Heron Casino and Casino Ajax. Guests can provide proof of full vaccination status through printed vaccine receipts or on a mobile device until an enhanced vaccine certificate with a QR code is available through the provincial government.
This is in accordance with the provincial government of Ontario’s Enhanced COVID-19 Vaccine announcement on Wednesday September 1, stating patrons will need to be fully vaccinated (two doses plus 14 days) and provide their proof of vaccination along with photo ID to access certain “non-essential businesses”, of which casinos are included beginning September 22 2021. All Ontarians who registered their vaccines are encouraged to download their vaccine receipt as proof of their vaccine status until an enhanced vaccine certificate with a QR code is available. Find out how to easily download your vaccination receipts here.
This measure is in addition to the current contact tracing and Health & Safety protocols that are in place to ensure your safety and that of our team members.
Q: ARE RESERVATIONS REQUIRED TO VISIT THE CASINO?
No. Reservations are not required to visit the casino.
Q: WHAT ARE YOUR HOURS OF OPERATION?
Table games will be available between 10:00 a.m. to 2:00 a.m. daily and slot machines will operate 24/7 for your enjoyment.
Q: WILL TABLE GAMES BE AVAILABLE?
A limited amount of table games are now opened with full capacity. Physical distancing measures are not required but enhanced safety measures such as wearing a face mask at all times will still be in place.
- Plexiglass barriers will be installed between both the dealer and players at the tables.
- Hand sanitizer and hand wipe stations are readily available for use.
- Each table game position will be sanitized whenever a guest leaves their game.
- Players handling of cards and gaming equipment limited to specific games.
- Table Games now open include Blackjack, Baccarat, Mississippi Stud, Let it Ride, Three Card Poker, and Four Card Poker.
- Texas Hold Em Poker is temporarily closed.
Q: WHAT SAFETY MEASURES HAVE YOU TAKEN TO PREVENT THE SPREAD OF COVID-19?
The health, safety and well-being of our guests and employees is our top priority. We have worked diligently to ensure we are prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties.
Q: ARE FACE COVERINGS MANDATORY?
The health, safety and well-being of our guests and employees is our top priority. All guests and team members are required to wear a face mask at all times. A face mask must be one which covers your nose and chin, without gaps, and can loop around your ears. Masks may be comprised of a washable fabric or they can be a disposable mask. All consumption of food must be in designated Food and Beverage areas. Please note that plastic visors will not be considered an acceptable face mask upon entry. Should you forget your mask, Security can provide you one upon entry.
Q: WILL YOU PERFORM CONTACT TRACING?
Government issued Identification will be required upon entering any Great Canadian facility for contact tracing purposes in the event an individual is diagnosed with COVID-19. By retaining contact information for each guest frequenting a facility, Great Canadian can quickly and effectively support public health authorities identify others that may have come into contact with the diagnosed individual. Contact information will be retained only for those purposes, and only for a 30 day period.
HOW HAS THE CLOSURE AFFECTED THE LOYALTY PROGRAM?
The One Rewards tier status that you had prior to our casinos closing remains intact. Loyalty points and existing free play balances on your account will now expire on Sunday, December 19, 2021.
The expiration terms that apply to complimentary and free play balances will then resume as normal. In approximately 90 days, these rules will again take effect and any complimentary earned or promo free play acquired prior to Covid will expire.
Eligibility criteria for offers will not include the period of time that casino operations were suspended. All promotions and offers, including weekly free play coupons, gift offers and Food & Beverage offers, that were issued prior to closure are void. As we move into the various stages of reopening, new offers and promotions will be introduced.
WILL YOU RESUME PROMOTIONS YOU HAD IN PLACE BEFORE CLOSURE?
Unfortunately, all active promotions prior to the casino closure were suspended or cancelled. Upon resuming promotions in the future, offers are based on a specific eligibility criterion over a time period and eligibility criteria for offers will not include the period the casino suspended operations. More details on promotional offers will be available on our website, on site and our social media platforms.
WILL FOOD AND BEVERAGE AMENITIES BE AVAILABLE?
You may have noticed our limited interim menu at “Quick Bites”, and that our other restaurants and food amenities are temporarily closed. Food and Beverage, once ordered, must be consumed in the designated area and will not be permitted to be taken onto the gaming floor. All consumption of food must be in designated Food and Beverage areas.
WHAT AMENITIES WILL BE AFFECTED?
All Shuttle Bus Services and Coat Check have been suspended. Check back for updates.
CAN I CASH MY EXPIRED TITO TICKET?
Yes, please visit the Cashier at the site for assistance with cashing expired TITO tickets.