Frequently Asked Questions

Health and Safety

Great Blue Heron Casino is adhering to provincial guidelines, which currently include indoor gathering limits, up to a maximum site capacity of 50% as of January 31, 2022.

Since reopening, we’ve welcomed back our guests with their health and safety being our top priority. We continue to follow the guidelines from Public Health to ensure all of our guests entering the gaming facility are fully vaccinated. Contact tracing and other health and safety protocols remain in effect.

Yes, you are required to present your proof of fully vaccinated status with QR code along with a valid government issued photo ID as January 31, 2022 .

Guests can provide proof of full vaccination status with QR Code via a printed copy or on a mobile device.  You can download your vaccination certificate with QR code here.

The health, safety, and well-being of our guests and employees are our top priority. We have worked diligently to ensure we’re prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties. 

The health, safety and well-being of our guests and employees is our top priority. All guests and team members are required to wear a face mask at all times. A face mask must be one which covers your nose and chin, without gaps, and can loop around your ears.  Masks may be comprised of a washable fabric or they can be a disposable mask. All consumption of food must be in designated Food and Beverage areas. Please note that plastic visors will not be considered an acceptable face mask upon entry.  Should you forget your mask, Security can provide you one upon entry.

Government issued Identification will be required upon entering any Great Canadian facility for contact tracing purposes in the event an individual is diagnosed with COVID-19. By retaining contact information for each guest frequenting a facility, Great Canadian can quickly and effectively support public health authorities identify others that may have come into contact with the diagnosed individual. Contact information will be retained only for those purposes, and only for a 30 day period.  

Hotel

The hotel will reopen as of February 16, 2022 and operate from Wednesdays to Sundays.

Effective January 5, 2022, all Stay & Play offers are considered paused. When Great Blue Heron Casino & Hotel reopens, your Stay & Play offer will become available again with new redemption dates in place.

Casino & Dining

We are officially reopening the casino and select restaurants as of  January 31, 2022 at 10:00 A.M.

Slot machines will operate 24/7 and Poker and Table Games will operate daily from 12:00 p.m. to 4:00 a.m. Water’s Edge Restaurant will operate from 8:00 a.m. to 10:00 p.m. with alcohol service ending at 2:00 a.m. 

Limited food and beverage amenities will be available. Food and Beverage, once ordered, must be consumed in the designated area, and will not be permitted to be taken onto the gaming floor. All consumption of food must be in designated Food and Beverage areas.

No, registration is not required. Entry will be available on a first-come, first-served basis.

Yes, table games and Poker are available at this location. Plexiglass barriers have been installed between both the dealer and players at the tables. Visit our gaming page for full list of table games available or our Poker page for more details.  

No, we do not accept Tito tickets from another gaming site.
Due to COVID-19 restrictions, all shuttle bus options into the GTA have been suspended at our One Toronto gaming sites. We look forward to launching them in the future. Currently, the closest public transit options would be Go Train service on Lakeshore West (Ajax Station) and connecting with Durham Transit (Bus 917) or Go Bus service along Highway 2 (Church St Stop).

Casino Promotions & Offers

The One Rewards tier status that you had prior to our casinos closing remains intact. Loyalty points and existing free play balances on your account have not expired. All promotions and offers, including weekly free play coupons, gift offers and Food and Beverage offers, that were issued prior to closure are void. As we move into the various stages of reopening, new offers and promotions will be introduced. The expiration rules that normally apply to complimentary and free play balances have been temporarily suspended.
Unfortunately, promotions are not currently available. Future promotions will be based on a specific eligibility criterion over a time period and eligibility criteria for offers will not include the period the casino suspended operations. More details on promotional offers will be available on our website, on site and our social media platforms.

Effective January 5, 2022, all free play/gift coupons are considered paused. When our One Toronto Gaming sites reopen, your free play/gift coupons will become available again with new redemption dates in place.

Yes. Please bring your printed complimentary voucher to our Guest Services team before redeeming.

All One Toronto Gaming mailed, and emailed offers are based on a specific eligibility criterion over a period of time. After re-opening, the eligibility criteria for offers will not include the period the casino was closed.

Upon reopening, please visit your Casino Host for more details about VIP events and promotions.

No. Upon the casino re-opening, you will continue at the same Tier Level.

Atlantis Paradise Bahamas is currently open and taking hotel reservations. Please visit their website at www.atlantisbahamas.com for up-to-date operating information.

You may reschedule your reservation provided the proposed dates are available. Please contact Atlantis Paradise Bahamas using the information provided at the time of booking.